Delivery Policy

Introduction

Welcome to Happy Together. We are committed to providing you with high-quality food and drinks delivered straight to your doorstep. This Delivery Policy outlines our delivery processes, timeframes, costs, and other important details to ensure a smooth and satisfying experience.

Delivery Area

We currently deliver only to the Invercargill area, which is within a maximum of 7 km from our local delivery point at 53 Louisa Street, Gladstone.

Delivery Timeframes

We strive to deliver your orders promptly and efficiently. Our delivery hours are:

  • Standard Hours: 11 am - 6 pm
  • Daylight Saving Time: 11 am - 8pm

Delivery Fees

Our delivery charges are based on the distance from our local delivery point to your address:

  • Up to 1 km:
    • $3.5 for orders less than $35
    • $0.5 for orders between $35 and less than $50
    • Free for orders $50 and over
  • 1 km to 2 km:
    • $5 for orders less than $35
    • $2 for orders between $35 and less than $50
    • $0.5 for orders $50 and over
  • 2 km to 3 km:
    • $6.5 for orders less than $35
    • $3.5 for orders between $35 and less than $50
    • $2 for orders $50 and over
  • 3 km to 4 km:
    • $8 for orders less than $35
    • $5 for orders between $35 and less than $50
    • $3.5 for orders $50 and over
  • 4 km to 5 km:
    • $9.5 for orders less than $35
    • $6.5 for orders between $35 and less than $50
    • $5 for orders $50 and over
  • 5 km to 6 km:
    • $11 for orders less than $35
    • $8 for orders between $35 and less than $50
    • $6.5 for orders $50 and over
  • 6 km to 7 km:
    • $12.5 for orders less than $35
    • $9.5 for orders between $35 and less than $50
    • $8 for orders $50 and over

Delivery Process

  • Order Confirmation:
    • You will receive a confirmation email once your order is placed.
  • Preparation:
    • Our team will prepare your food and drinks with care and attention to detail (approximately 25 minutes).
  • Delivery:
    • Our delivery driver will bring your order to the provided address (within 30 minutes, depending on distance).
    • Please ensure someone is available to receive the delivery during the specified delivery hours.
    • We appreciate your understanding in case of any unexpected delays.

Special Instructions

If you have any special instructions for your delivery (e.g., gate code, specific drop-off location), please include them in the order notes section during checkout.

Delivery Issues

If there are any issues with your delivery, such as late delivery or missing items, please contact us immediately at admin@allfivetrees.com. We will do our best to resolve the issue promptly.

Returns and Refunds

Due to the perishable nature of our products, we do not accept returns. If there is an issue with your order, such as incorrect items or quality concerns, please contact us within 30 minutes of delivery. We will then arrange a replacement or refund as appropriate.

Contact Us

For any queries, please reach out to our customer support  at admin@allfivetrees.com. Your satisfaction and enjoyment of our diverse treats are our top priorities.


Thank you for choosing Happy Together. We look forward to serving you!